A new way to pump up your profile online

Personal branding is something to be attentive to in this day and age. An up to date LinkedIn profile is a minimum. Participating in more public forums like Twitter can help you connect to more people in your field. And blogging can help establish you as a thought leader.

If you start to establish a presence on a variety of platforms, about.me can help you to organize all your profiles in one place and display them elegantly. It’s a great first step.

For those looking to go further, there’s a new service re.vu. Check out the video clip below where CEO Steve Years reviews the service on this week’s issue of The Social Hour and see how you can quickly import your LinkedIn data and present it in a new and exciting way (think infographics).

If you can’t see the embedded video, click here.

Social media and the cab business

Cab drivers are independent businesses in a competitive environment with seemingly little ability to differentiate, let alone innovate using social media. However, one cab driver is leading the way using a variety of social media tools and business savvy.

In the interview below, Rashid Tamuri, talks about how he’s used Twitter, Google Latitude, Foursquare and other tools to enhance his business, differentiate himself, increase visibility, shift his business model, and also to have more fun at work.

Can’t see the embedded video? Click here: http://youtu.be/b1GN57GB0t4

Rashid reminds me of two other innovators who’ve made a difference with social media in surprising places, “Nordstrom Dave” and Kevin Zelko – Two great examples of innovation using Twitter.

Next time I’m in Chicago, I know who I’m calling for a cab ride.

 

Presumed value

When you’re reading about a great social media marketing strategy or some clever tactics, it’s important that you keep the following in mind. No strategy or tactic can really propel you forward in a meaningful way if your value proposition stinks.

A great strategy for a crappy product just isn’t going to work so well. The most clever tactic to get someone’s attention for a poorly conceived or hastily delivered service just won’t be effective in the long run.

Make sure value is job one. When the thing you offer is of tremendous value – more valuable than the price you charge, truly useful, and wonderfully implemented – then strategies and tactics can work wonders.

Photo credit: jar

Create content for the entire funnel

Putting out great content leads to sales. That’s the whole premise behind inbound marketing. Rather than push your message out and cram it down people’s throats, you publish great information that helps people. They find you when they need you, and then they buy from you.

The funnel

People don’t often move through the sales funnel in one fell swoop, though. For bigger or more complex purchase, or for purchases that involve multiple decision makers, it’s more than a one-step process. Shaping your content to match the various stages and the various decision makers and decision influencers is necessary in these situations.

Delivery

Of course, you can deliver this additional information through the sales process. You can spend time on the phone or in person, responding to specific situations and individualized needs. That works, except for two problems.

1. Those folks floating around the top of your sales funnel are not easily identifiable. Sure, you may capture some information from the most interested parties who have maybe given up contact information for a white paper. But, inbound marketing works for buyers because it allows them to become informed without being identified.

2. It takes a lot of time. No matter how custom each potential customer is and how unique their set of circumstances is, common themes like run throughout your entire sales process. There are probably a whole bunch of frequently asked questions, common concerns, and key pieces of education that you provide in each engagement.

A better content strategy

A better content strategy, then, would be to take all of that great information from #2 above and publish it out so that all the folks you can’t identify can easily and anonymously access it.

Publishing more specific content, tailored to the varied nuances of the entire sales transaction, will help you immensely. You will be found more easily. People searching for specific, detailed questions about the type of product or service you offer will see you, since you will feature more prominently in those search results. The depth of your content will better demonstrate your thought leadership in your industry. And you will save time and energy.

Photo credit: opensourceway

FedEx turns customer anger into a teachable moment

Things happen quickly on the social web. You may have seen the video of a FedEx delivery man carelessly throwing someone’s new computer monitor over his fence rather than delivery it properly – 2.7 million people have.

Yep, the video that the frustrated recipient posted just a couple days ago has already been seen by a lot of people. And that has an impact on the brand.

Here’s the video, in case you missed it.

FedEx delivers, overnight

The response from FedEx was swift and complete. In their own words, this deliver was “Absolutely, Positively Unacceptable.” This turn of phrase, of course, links back to the absolute commitment of on-time delivery that was used to build the business (“When it AbsolutelyPositively has to be there overnight”).

In the full message authored by Matthew Thornton, the Senior Vice President of US Operations, FedEx explains that the behavior was unacceptable and that they’ve already resolved the issue with the customer. And they did it in a face-to-face meeting, which seemed like a great way to deal with this social media firestorm. The matter is settled and the customer is satisfied. The customer’s privacy is also being respected. End of story.

No United Breaks Guitars saga. And no cheesy corporate speak memo or bland video response addressing all FedEx customers. They simply dealt with the issue directly, and then reported back publicly since the matter was played out in front of everyone.

And that’s the key. If you’re a brand like FedEx, or if you want to be, you need to be prepared to deal with matters directly, completely, and in the public eye.

By doing so, FedEx now has a good story and a teachable moment for all it’s employees. As Danielle Favreau commented over on Google Plus, this was “Very smart on their part. And they got a really nice training video for the cost of a monitor.”

Photo credit: eric leenaars

Johnn Lennon and Viral Marketing

Check out this list from John Lennon, his one-word responses to one-word prompts (the old association game). There’s not much context for this, but you can see that John associates “Bootlegs” with “good.” Perhaps he understood the value of viral marketing, of building a tribe, and what eventually became a great marketing strategy for the Grateful Dead.

Photo credit: Andrew Wales

The other social network…

Don’t get lost in all the hoopla about Twitter, Facebook and Google+ so much that you forget about one of the most valuable social networking sites on the Internet – LinkedIn.

LinkedIn is the de facto standard business social network. As such, it’s very clean, focused, and easy to use. Sure, it doesn’t have a lot of facilities for easily sharing photos, videos, and other multimedia. That’s part of the charm. It’s pretty much strictly business.

Without a lot of clutter from non-business-related posts, you can really see what’s going on. Users of the network tend to update their information less frequently too. Another bonus! You can really see what’s going on with someone by browsing down their profile just a bit. All the highlights and not much fluff.

Digging In

If you want to dig in, you can explore the Answers section. I’ve experimented with that in the past, with some good results. There can be some real gold in the Groups section as well. Find an interesting and lively group or start one of your own.

Update your profile!

But, if you do anything today on LinkedIn, let it be a quick update of your own profile. Add a photo (yes, that’s the standard now on LinkedIn; if you don’t have one up, your profile looks odd and outdated), update your experience (even if you’ve not changed jobs, tweak your summary and specialties areas), and put up a new status update (you must have at least one interesting thing to share).

Connect and Re-connect

Find five friends and invite them to join your network. The “People You May Know” feature keeps getting better and better at finding those you should be connecting or re-connecting with.

Do you and I know each other from this blog, Twitter, or Facebook? Let’s connect.

Recommendations

Another good exercise to run through periodically on LinkedIn is to go through your list of existing contacts. Find those you’ve worked with recently, or even a while back, and consider writing a brief recommendation (if you’ve got good things to say). And, if you come across someone who might be able to write a good recommendation for you – ask.

A good place to visit regularly

Don’t let this “other social network” be left out of your loop. Visit LinkedIn regularly. You may just find that it’s as engaging and rewarding as the more “hip” social networks. Or even more so, particularly for business.

A 5 step plan for how to blog more frequently

Several people have asked recently how I manage to blog as frequently as I do (currently 5 posts per week), so I thought I’d share some strategies.

1. Make a committment

First of all, you need to like blogging. If you don’t enjoy it very much, this first step is where you’ll likely stumble.

Everybody wants to post more frequently, but not everybody commits. If you can make a commitment to a concrete goal, you’ll be well on your way.

You need to be specific. “I will blog more frequently” is not specific. “I will blog once each week, on Fridays” will be far more powerful.

But I think the bigger secret may be that the goal does not need to be long term. It just needs to be long enough to establish a habit.

“I will publish a blog post each Friday for the next two months” is a powerful goal. You’ll have set specific, easily measurable guidelines for yourself, and you will have established an end goal. At that point, you can circle back and re-evaluate.

2. Be flexible

Once you’re reached your short-term goal, you can set a new goal, making adjustments where needed.

You should try different goals and different approaches but stick with each experiment long enough to determine if it’s working for you.

Good startups pivot. They retain their mission, but adjust strategies (sometimes radically) as needed in order to evolve their business model. Your blog is a startup, so you should approach things the same way.

Your commitment to whatever it is you hope to accomplish through your blog remains steady, but your commitment to the goals for publishing need to adjust periodically.

3. Build a habit

As ironic as it may sound, routine breeds creativity. The best writers will tell you that the discipline of writing is really the hard part. It’s not about sitting around thinking great thoughts, nor is it about awaiting inspiration. Rather, “the muse honors the working stiff” is often their mantra.

Trust that the ideas will come, and focus instead on establishing writing habits.

Figure out when and where you will write and then work to build a habit of doing so. It will not be fluid or natural at first, but as you persist a pattern will eventually be established. And this pattern will become key to unleashing your creativity and to simply getting the work done.

4. Be flexible (again)

A disciplined routine is key, for sure. But you’re really trying to use that routine to establish a habit. A habit that persists even when components of that routine cannot.

There are a bunch of things that can throw you off your routine. Travel, work, family, or even the weather can force you out of position. But, if you’ve established the habit of writing, and you’ve retained your commitment to doing it, you will find a way to adjust. And they you’ll get back to your routine.

It’s important to make these adjustments when necessary. Do not give yourself a pass, as it will only weaken your habit.

5. Use smart tactics

Maintaining discipline and a routine can be challenging. Even when you’re flexible, circumstances will sometimes be impossible to overcome. So why not stack the deck in your favor a bit by using some simple tactics?

When the muse appears and things are flowing well for you, write an extra post or two and set it aside for a rainy day. Publish those when circumstance won’t allow for your normal routine.

Similarly, you can build a habit of writing posts in advance. Most blogging platforms will allow you to schedule them for publishing at a later date. This way, you can stay ahead of things and not feel like you’re always writing on deadline.

And you can experiment. Trying a new type of post or writing on a different but related topic can really get the juices flowing and help you to generate new content. It’s another way of being flexible.

Committed, but flexible

Making a strong commitment and establishing habits and routines is going to get you a long way. Being flexible when needed will help you keep those commitments and habits in place.

Soon you’ll be generating more content and publishing more frequently. And hopefully that will all work in service of your larger goals. If it doesn’t, you need to adjust.

Remember, it’s ok to pivot. In fact, it’s critical that you do. So work diligently enough so that you have something meaningful to assess, but then change it when needed.

Photo credit: Stephan Mosel

Check out the new tabs on your Twitter account

Twitter made some changes this week, for the better. The old @mentions tab is gone, replaced by a more comprehensive version called @username (you’ll see your actual username at the top of this tab; mine is @tomcatalini).

The @username tab is what the @mentions tab should have been:

The tab with your @username timeline includes your @mentions (Tweets directed at you), in addition to Tweets marked as Favorites, the latest Retweets (of your Tweets), and your new Followers. Now, you can easily see all of this content in one place.

More interesting is the Activity tab. This new tab helps you take a deeper dive into the activity of the people you already follow. Here you can clearly view a timeline of what the people you follow are up to, in terms of favoriting tweets, retweeting, and following new people. It even shows when someone you follow adds someone to one of their lists.

The Activity tab can help you see a little more of what’s catching the interest of those you follow. Though you already see their retweets in your stream, it’s helpful to have a separate tab that highlights these and places them in context with favorites and follows.

What do you think about this new Twitter feature?

Putting Yourself Out There; Blogging Your Personal Brand

Here’s a presentation I delivered to Suffolk University MBA students on establishing a personal brand online. I offer a model of Learn, Share, Connect as a framework for both why you should do this and how you should approach the task.

It was a really great class, they’re doing some interesting things. Check out this blog post from the professor on the philosophy of Teaching Digital Marketing to the Next Generation of Practitioners. Each member of the class is required to establish a complete LinkedIn profile and have an active Twitter account – they even have their own hashtag for the class (#MKT844).

We had a great conversation around this topic. And, as always, I learned a few things too.