Discussions are shaped by more than words. Body language conveys lots of subtleties that the words don’t capture, as does facial expression. Tone of voice matters too, of course. A loud, curt tone puts people on guard (good to grab attention, convey that you seek compliance). A soft, relaxed tone puts people at ease (good to foster a creative or collaborative environment). Choice of words matters too. And even the meeting location – did you ever notice how much more relaxed the “hallway” conversations can be?
Depending on what you want to convey or get out of a meeting or discussion, it may be wise to select some of these things carefully.
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